Return Policy

RETURN PROCESS

Our hope is that you are completely satisfied with your Storyjewellery purchase. If you encounter any manufacturing quality problems and wish to return the item, please contact us at support@storyjewellery.com within 30 days upon receiving your package with your order number, reasons and photo proofs. Our customer service team will review the return request and will send further instructions if the return is approved. Please allow 1-2 days for your order to be processed. If your order was placed after 4pm EST, the processing will begin on the next day.

Items returned must be in their unused condition with the original packing. Upon receipt of returned merchandise, Storyjewellery reserves the right to deny a refund if the merchandise is worn, damaged, washed or altered in any way. We do not accept refunds on any customized pieces or lost return packages. Please kindly note that due to circumstances and policies caused by the pandemic (COVID-19), there may be a general or regional delay in shipping, and we regretfully decline any demands for refund based on this reason. 

 

RETURN POLICY

Please rest assured that we offer refunds for items with manufacturing quality issues. Items returned, however, must be in their unused condition with the original packing. Upon receipt of returned merchandise, Storyjewellery reserves the right to deny a refund if the merchandise is worn, damaged, washed or altered in any way. We do not accept refunds on any customized pieces or lost return packages. The processing of your item returns may take up to 14 business days from the day we receive your return. We will send you a confirmation email once your return has been processed.

 

RETURN SHIPPING FEE

Please be noticed that the return shipping fee is not covered by Storyjewellery. In addition, though our return policy is in full effect, your original shipping costs are not included as refundable.

 

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.